Frequently Asked Questions

We are a global healthcare company dedicated to breaking barriers in healthcare delivery.

We connect patients world-wide with experienced, board-certified US physicians across multiple specialties through HIPAA compliant virtual platforms. 

You need a smartphone, tablet, or computer with a camera, microphone, and strong internet connection.

Find a quiet, well-lit place; test your device and internet; ensure privacy.

Upload your documents, make a payment, get confirmation about payment

You will get a link on the app before the appointment

Click on the link to get connected

Use a secure connection

Refer to ‘How to use’ page for further details

Please refer to our Pricing page 

No. Our local team will schedule the visit based on doctor availability and a mutually convenient time between you and your doctor. If you have any questions about this, please contact us via email or whatsapp.

Yes, we understand you may need to cancel or re-schedule. Please contact our local team and let them know that you need to cancel or reschedule your appointment. They will help with the process. For cancellations, please see our cancellation policy. Similarly, in case of emergencies, we may also have to reschedule your appointment.

Interpreter services will be available. Please let our local team know in advance.

Yes. If you have technical questions or need assistance, you can contact our local support team.

A US Specialist Consultation refers to a session in which a patient consults with a medical specialist practicing in the United States for expert evaluation or opinion regarding a specific health concern.
It typically includes: Detailed assessment of a particular health condition or symptoms, review of relevant medical reports, imaging, and test results, diagnosis clarification or second opinion and specialist-guided management plan, treatment options, and follow-up recommendations.

Imagine your loved one is admitted in a hospital in India and you have uncertainties about what is going on. We will review the case summary (provided by you), understand what is going on, talk to the relevant doctor in the hospital (if they are agreeable) and act as a liaison between you and the local medical team

A US Health Maintenance Discussion refers to a structured teleconsultation focused on preventive healthcare guidance. It typically includes review of current health status, lifestyle, and risk factors, discussion of ongoing medical issues and chronic disease prevention, recommendations for screening tests, vaccinations, and routine monitoring, medication review and adherence counselling
and guidance on diet, physical activity, sleep, and overall wellness. These discussions are non-emergency, preventive in nature, and are meant to help individuals maintain good health, reduce risks, and stay updated with recommended health practices.